Refund Policy – Ayad Company | Last Updated: June 2025 | At Ayad Company, customer satisfaction is important to us. We accept returns within 7 days of receiving the product, provided the item is unused, in its original packaging, and in resalable condition. To initiate a return, the customer must contact us within this 7-day window. Returns beyond 7 days will not be accepted. | Items not eligible for return include used tools, clearance items, customized orders, and any product that shows signs of wear or misuse. | The customer is responsible for return shipping fees unless the return is due to a defective or incorrect item. Once the returned product is received and inspected, a refund will be issued to the original payment method within 5–10 business days. | Ayad Company reserves the right to deny any return that does not meet the above conditions. | For questions or to request a return, please contact us at +9613122668 or visit us in Beirut, Al-Mashrafieh, opposite Bank Audi.
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